Our gyms and swimming pools will be reopening on Monday 12 April
The following information details the changes that customers will experience when using our facilities.
Our priority is to protect the health and well-being of customers and staff. There are a number of changes in how centres will operate, and the cooperation of customers in adhering to these new practices when using our facilities is of vital importance.
We would ask that customers follow these new procedures at all times, if in doubt, please ask a member of staff. We request the cooperation of customers in adhering to social distancing at all times.
The opening times of centres will change, this is to allow additional time at the start and end of the day to undertake rigorous cleaning and sanitisation processes.
Centres will be operating cashless systems to minimise any transfer. There may be limited catering provisions. Vending provision within centres may be also be limited.
Our gyms and swimming pools will be reopening on Monday 12 April
In addition to following Government guidance, all our decisions are being guided by recommendations made by various national bodies such as UK Active, our trade body, Swim England, the Royal Life Saving Society and many others. We will reopen with our current Covid procedures in place to ensure the safety of both customers and our staff.
Social distancing measures will be introduced into the leisure centres. These will range from marking out exercise class studios, removing and spacing out equipment in the gyms, reducing cubicle and locker provision for swimming pools through to specific areas set aside for queues at reception.
To comply with social distancing requirements we have had to reduce the number of people we can allow into our gyms, swimming pools and exercise classes. In some cases, such as spinning, we have been able to move classes into bigger areas to maintain numbers as best we can.
Other parts of our facilities, such as spectator areas, will remain closed to control the number of people in the facility.
We have also had to introduce advanced booking and payment for all of our activities and sessions, unfortunately no walk up casual admissions will be allowed.
We have completely reviewed our cleaning practices and sought independent, professional advice on what procedures to follow, equipment and chemicals to use and how to implement the changes.
Centres will be closing earlier in the evening to allow for an increased level of cleaning to be undertaken. After air drying overnight the centres will be disinfected in the morning, prior to the buildings being open to customers.
Throughout the day there will be a constant process of touch point cleaning and, in between sessions, areas of the centre will be closed to allow for additional cleaning to take place.
To undertake this additional level of cleaning more staff will be redeployed onto cleaning duties.
To help us to ensure the safety of both customers and staff there will be a significant number of restrictions and requirements placed on the customer. We can only apologise for this and request that customers do their bit to support the staff in keeping our facilities as safe as possible during this difficult time.
Restrictions and requirements will differ between activities but in general;
There will be increased levels of staffing within areas of our facilities such as queue monitors, changing room attendants and session supervisors. Their role will be to supervise customers and to ensure that social distancing, cleaning and sanitisation processes are adhered to.
We hope that all customers will work with us to maintain a safe environment within our centres and we understand that customers may need reminding about these new expectations. Our staff will politely remind customers of their responsibilities. However, if customers continue to not adhere to social distancing and hygiene practices, then they will be asked to leave the facility and will face having their access to facilities suspended.
We will be offering gym sessions and swimming sessions.
Sessions will be time limited and the number of people allowed to book onto a session will be capped.
Unfortunately we will not be offering any other activities at this time, but we are constantly reviewing our procedures and national guidance to see when we can safely introduce further activities and what measures we would have to put in place to do this.
Due to national guidance on the operation of swimming pools, and the need to social distance, we can only offer adult only or family sessions - which will require pre-booking.
Due to the sizes of our sauna cabins and steam rooms it is not possible to implement social distancing measures within them. There is also the risk of sweat and water droplets transferring from one individual to another.
There is an understanding that this is correct but there is currently little research to corroborate this. Social distancing measures still need to be put in place within swimming pools which limit the number of swimmers and the types of sessions we can offer.
Our air conditioning filters have been checked and cleaned and are operating in-line with new industry guidance. In addition to this, we will be ventilating areas where possible.
Bookings can be made either online Book or by ringing your centres reception number. Please be aware there will be delays if calling. Bookings can be made up to 48 hours in advance for members and up to 24 hours in advance for non-members. All paid for bookings must be paid for at the time of booking as centres are going to operate on a cashless basis.
Areas of the centre will be closed periodically between sessions to allow for cleaning to take place. Regular cleaning of touch points will take place and we ask all customers to follow the hygiene instructions in each area they visit.
No, this option was considered but we will not be undertaking temperature checks. When booking all customers will be asked to confirm that they do not feel unwell or have any COVID 19 symptoms and this check with be repeated at reception before admission is allowed.
As part of the guidance we are following we must allow a gap between items of equipment. To achieve this we have had to take the difficult decision to remove some items of equipment.
In order for us to control the number of people attending the centres and to pre-screen customers we have made all activities advanced booking only. To minimise the physical interaction between customers and reception staff we require all bookings to be paid for in advance at the point of booking. This means that our centres can operate on a cashless basis.
Members not cancelling and not attending classes was an issue at some of our centres prior to lock down. Following lock down with a reduced class programme this will become a bigger issue if unchecked and we would ask all customers to be courteous to others and cancel bookings if they are unable to attend.
We will be contacting customers who do not cancel and fail to attend classes and will, reluctantly, suspend access to the facilities for members who persistently do this.